Healthy Alliance’s SCN Resource Guide for Partners and Providers

VERSION 4 UPDATES

• Updated to reflect additional guidance contained in Operations Manual v6, including:
  • Utility Setup & Assistance: Guidance regarding cell phone activation and payment assistance added to the Service Limitations section.
  • Transportation: Specific guidance has been added regarding the referral process for Ride Health.
  • To simplify review of updates and changes, a redlined version of Operations Manual v5 can viewed here: Operations Manual V. 5 – Redlines

The Healthy Alliance SCN Resource Guide provides an overview of key operational policies, workflows, and contact information to support your participation in Healthy Alliance’s Social Care Network. It will serve as a centralized reference to provide clarity, promote consistency, and ensure alignment with SCN standards, while helping users navigate processes and expectations efficiently. You can feel free to navigate to any chapter within the guide as needed – no need to start at the beginning. This tool has been designed for ongoing use, therefore there is no need to mark as “complete.” We hope that you will return to it regularly to help inform your work.

For those who prefer to print the attached PDF version, it can be accessed by pasting the following link into your browser: https://hubs.ly/Q03XsKhC0 Please remember to check back often to ensure that you are using the most updated version of the guide by checking the release date on the title page. This is a living document that will be updated alongside the Operations Manual and whenever new pertinent information is released.