Support

Currently, Healthy Alliance is in charge of creating users accounts on the Healthy Alliance LMS. If you are a partner of Healthy Alliance, you may already have had your user account created by someone on their team. If you have any questions about your account’s status, please contact the Healthy Alliance team. 

Step 1: Check to see if your account was setup 

• Check your work email inbox for a welcome email from the Healthy Alliance LMS. Be sure to check your junk/spam folder. 
• Check communications from your employer and/or Healthy Alliance; you may already be aware if an account has been created for you or if one will be soon. 

Step 2: Join the Healthy Alliance LMS 

• If your account has been created and you have a welcome email from the Healthy Alliance LMS, click the link in your email to be brought to a password form. 

When your account is first created by a member of Healthy Alliance’s team, your first name, last name, and email address only will be assigned to your account. When you join the Healthy Alliance LMS for the first time, you will then be asked to set a password and provide additional information that gets assigned to your account. Once this occurs, you will be logged in with your account; you can log in anytime in the future by entering your email address and password. 

Step 1: Setting your password 

• When you click the link in the welcome email you receive when you are initially invited to the Healthy Alliance LMS, you will be brought to a form to set your account password. 
• Enter a password of your choosing or click to request a suggested password; whatever password you use will need to be considered a “strong” password. “Strong” passwords typically contain a mixture of words, a phrase, as well as characters ($%#*) and/or numbers (1234). 
• Remember your password and store it in a safe, secure place. Alternatively, decide if it is safe for you to save your password in your browser; your browser will likely ask you if you would like it to “remember” your password and you can seek to use this feature if it is appropriate. 

Step 2: Submit additional account information 

• After you’ve set your password, the Healthy Alliance LMS will ask you for additional information, including:
  • The Organization you work for 
  • Your SCN Role(s); select as many as apply 
  • Phone number 
  • Address (can be your employer’s), including City, State, and Zip Code

Note: In the future, it is possible that the Healthy Alliance LMS may require additional information from you. This will either be reflected in the form above or the information will be added to your account directly by a member of Healthy Alliance’s team. 

Step 3: Logging in to the Healthy Alliance LMS in the future 

• Once the above two steps have been completed, you can log in at anytime in the future to the Healthy Alliance LMS by clicking the Log In box in the upper-right of the Healthy Alliance LMS website. 

Once you have joined the Healthy Alliance LMS, logged in to your account, and are ready to begin taking trainings, you can access a dashboard containing all your assigned activities. 

You are brought to your dashboard upon logging in with your fully activated account. When you are logged in, you can return to your dashboard at anytime by clicking My Learning in the top right menu of the Healthy Alliance LMS. 

Your Dashboard contains easy access to your assigned trainings. Many of these trainings are assigned to you based on your SCN Role(s). 

To begin taking trainings, or to return to a training you are in the process of taking, simply locate the course title in the table and click on it. You will then be brought to the course page detailing the course overview, your progress in the course, and the course content. 

Course types on the Healthy Alliance LMS include self-paced learning (e.g. videos, recordings of webinars, modules) that you can complete in your own time and pause/return to anytime, training events including live webinars or in-person presentations, and external trainings that bring you outside the Healthy Alliance LMS to access training (though this may be less common or not part of your training curriculum at all).  

When you have completed a training and would like to return to your Dashboard, simply click My Learning. 

Step 1: Go to the Homepage of the Healthy Alliance LMS 

• Navigate to the homepage of the website and click the Log In box.

Step 2: Click “Lost Your Password?”

Step 3: Follow the Reset Instructions

• You will then be redirected to a password reset page. Enter your email address (the one assigned to your account) 
• Click Get New Password

Step 4: Check Your Email

• Check your inbox for an email with the password reset instructions. 
• If you do not not initially see it, check your junk/spam/unfiltered folders.

Troubleshooting: If you do not receive a password reset email:

• • Check your junk/spam/unfiltered folders.
  • If you still do not see it, it is possible that your organization’s IT has set safety settings that are blocking emails from arriving in your inbox. This is not uncommon and is a security measure put in place by your organization. If you believe this is the case and you are trying to reset your password, please contact [email protected] to receive manual password assistance from a technical support specialist.

If you need to change a critical field like your primary email, or if there is an error you cannot fix, please submit a ticket for manual correction.