Course Help

Step 1: Log in to Your Account

    • Use your username and password to sign in to your account.

Step 2: Navigate to the “My Learning” Section

    • Look at the top header menu on the page.
    • Click on the “My Learning” option.

Step 3: Explore Your Courses

    • In this section, you can:
      • Access your required courses.
      • View your completed courses.
      • Download your certificates.

The courses you need to complete are determined by your Social Care Network (SCN) role. Follow these steps to understand the process:

Step 1: Log into Your Account

    • Use your registered username and password to access your account.

Step 2: Navigate to the “My Learning”

    • Once logged in, locate and click on the “My Learning” tab on the header.

Step 3: Review Assigned Courses

    • Your SCN role will automatically assign the relevant courses to your profile.

Step 1: Log in to Your Account

    • Enter your username and password to access the platform.

Step 2: Navigate to “Find Trainings”

    • Click on “Find Trainings” located in the top header of the homepage.
    • Scroll through the list of training sessions to find the one that interests you.

Step 3: Select a Webinar

    • Look for webinars listed with their scheduled dates.
    • Click on the desired webinar to register.

Step 4: Check Your Email

    • After registering, watch for an email with further instructions and details on how to join the webinar.
    • Ensure you check your spam/junk folder if you don’t see it in your inbox.

Pro Tips:

    • Mark the webinar date on your calendar to avoid missing it.
    • Make sure your email address is up-to-date in your account settings.

You can access your course certificates from two locations: the Course page or the “My Learning” page. Follow the steps below:

Option 1: From the Course Page

  1. Navigate to the course page of the completed course.
  2. Look for the certificate icon next to the course name.
  3. Click the icon.

Option 2: From the “My Learning” Page

  1. Go to the “My Learning” page:
    • Locate it in the top header menu.
  2. Find the course for which you want the certificate.
  3. Click the icon next to the course name.
  4. Choose to view or download the certificate.

More Topics

Need more help?

Reach out to our support team for person-to-person help Monday to Friday, 8am to 5pm.